We just want to let you know that Caren Rowe and your staff were great to us after our fire. We were so overwhelmed, of course, with the fire and then going away a couple of days after the fire for three weeks and not knowing what was happening. Caren kept in close contact with us and answered all of our questions right away when we emailed or called her. Less than a week after we returned home, we had a death in the family and had to leave. We needed clothes. We were offered to come to the warehouse to get some things, but then somehow you were able to deliver our clothes a day early, a few hours before we had to fly out. That was so helpful, especially since it snowed the morning that we were supposed to leave. When Saul and Phil came to deliver the clothes, etc, my husband had been able to plow our road for them, but hadn't been able to get to shoveling by the front door for them. Saul did it himself. They had a great deal of things to bring in and they were very gracious about making sure that they put it where we asked. It is amazing to us how you clean and wrap everything. So, many thanks to you, your company, and your staff, especially Caren. I know that this is your business, but the added level of caring and concern for us and our individual situation was so appreciated.